Return and Cancellation

Return and Cancellation Policy

Return Policy
Products can be returned within 15 days from the date of delivery. Payment refunds are applicable only in cases of damaged products or delivery of an incorrect size (a size different from what was ordered). For all other cases, exchanges or e-vouchers (valid for 1 year) are available.

Returns and exchanges are free of cost if wrong products (incomplete sets or incorrect style), wrong sizes, or damaged items are received by the customer. However, Zustenjoy reserves the right to levy shipping charges in cases that come under legal scrutiny.

Exchanges are allowed for sizes and products of the same price.

Return Intimation
To initiate a return, exchange, or cancellation, you can:

  • Click on the "Return & Cancellation" link in the website footer to submit an online request.

  • Alternatively, contact our Customer Support team:

Please ensure you contact us within 15 days from the date of delivery. When sending an email, include the following details:

  • Order Number

  • Courier Docket Number or AWB Number

  • Reason for Return

Guidelines for a Valid Return:

  • Products and accessories, if any, should be in their original condition.

  • Tags must be retained and returned.

  • Note: Certain items like toys, masks, or personalized products may be non-returnable.

Returns and exchanges are free of cost if wrong products, wrong sizes, or damaged items are received.

Cancellation Policy
Zustenjoy offers an easy cancellation process for all our customers. You can cancel your online order before the product is shipped, and your entire order amount will be refunded.

Steps to Cancel an Order:

  • Click on the "Return & Cancellation" link in the website footer to submit an online request.

  • Or call us on 7678573464.

  • Email us at Support@zustenjoy.com.

Note:

  • The complete order must be canceled. Partial order cancellations are not accepted.

Refund Policy
Refunds will be initiated within 2 business days of receiving the refund request and authorization.

Refunds are credited to the payment method used during the order, typically within 4-8 days after initiation. Please note that the actual credit timeline depends on external agencies such as banks, payment gateways, and couriers.

Mode of Refund:

  • For canceled orders and returned products (due to incomplete sets, incorrect style, wrong sizes, or defective items), the refund will be credited back to the same payment method used for the purchase.

  • For Cash on Delivery (COD) orders, refunds will be processed via NEFT.

Product Images and Tags Required for Refund:

  • Defective product received: Product image.

  • Wrong product received: Product and tag images.

  • Wrong size received: Product and tag images.

  • Unhappy with color (e.g., faded/blurred): Product image.

  • Product different from website/doesn’t match expectations: Product image.

  • Incomplete order received: Tag image.

Refunds are initiated within 2 business days of receiving the refund request and authorization. The credit timeline depends on external agencies such as banks, payment gateways, and couriers.

Free Shipping | Secure Payments | Easy Returns

Zustenjoy – Your Trusted Destination for Kids’ Shopping
Zustenjoy offers a delightful range of products for kids, including clothing, toys, and accessories. Explore our collections designed to bring joy and comfort to your little ones, while ensuring quality, innovation, and a seamless shopping experience.